xz Policies - Rough Luxe Fine Jewels
unique engagement rings for the bohemian bride

Policies

ordering

We accept Visa, Mastercard & American Express. You may place your order directly through our website and we will contact you to confirm as well as to see if there any questions you may have. For orders shipping to Tennessee there will be sales tax automatically added at checkout.


shipping & lead time

Good things come to those who wait! Please allow 5-8 weeks for us to lovingly hand make your ring just for you.  You will receive an email confirmation upon ordering and another confirmation when it is shipped out.

All shipping is done FedEx insured and requires a signature upon delivery. This helps us make sure your ring makes it to you safe & sound. Please note that online orders cannot be shipped to P.O. Boxes.


international shipping

We ship international orders via FedEx Priority. All orders are insured with a signature required. Prices will vary by country.


The buyer is responsible for any additional duties and taxes associated with the customs of your country. You may want to check with your country’s local customs office to get an estimate of what you can expect to pay in duties.

Occasionally, a package can be held up in Customs due to backlog on inspections. Please be aware that this can happen and that we cannot be responsible for delays in delivery due to Customs.

We reserve the right to refuse to ship to any country on a case by case basis.

rush orders

We would love to accommodate your rush order if time allows. 
There is a $250  express rush charge for any special order under 5 weeks…but the minimum time we need to hand carve your ring is 4 weeks.
 Not all orders are able to be rushed so please contact us and we can try to help you out the best we can.


return policy

Our jewelry is 100% hand made with love here in Tennessee and each item is unique. Therefore, we cannot accept cancellations, give refunds or returns once your order has begun or been delivered.

We strongly recommend that you check and double check your sizing for your ring before placing your online order. For help with this, please check out our ring sizing guide.

That being said we want you to be happy with your purchase! If you have a problem with the quality of our work or if it is a mistake on our part, we will gladly fix it free of charge. Please let us know of any problems within 7 days of receipt.

 

 

ring sizing

It is always better to get your size correctly the first time around. We cannot stress this enough. 

Not only do we want you to love your ring upon arrival, please keep in mind that many of our rings cannot be sized so if it does not fit, many times it requires completely remaking the ring. 

Two options for finding your perfect ring size